Welcome to Outdoor Corner Shop’s FAQ page! We’ve compiled answers to common questions about our premium outdoor furniture and décor to help you create your perfect outdoor oasis.

About Our Products

What materials are used in your outdoor furniture?
Our products feature premium, weather-resistant materials including powder-coated aluminum frames, all-weather wicker, and UV-protected fabrics designed to withstand the elements while maintaining their beauty.
How do I care for my outdoor cushions and pillows?
Our cushions and pillows are made with UV-resistant fabrics that resist fading. For cleaning, we recommend spot cleaning with mild soap and water. Most covers are removable for easy maintenance.
Are your outdoor planters weatherproof?
Yes! Our indoor and outdoor planters are crafted from durable materials like fiberstone and weather-resistant resins that won’t crack or fade in sun or rain.

Ordering & Account Information

How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save favorites, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you fast. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
– Free Shipping (orders over $50 via EMS): 15-25 business days after processing
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote areas. During checkout, enter your address to confirm availability.
Will I need to assemble my furniture?
Most items ship fully assembled for your convenience. Larger pieces may require simple assembly with included instructions and tools.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original condition with all packaging. Please contact our customer care team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In those cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payment Information

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Why was my credit card declined?
This is usually due to insufficient funds, incorrect information, or your bank’s security measures. Please verify your details or contact your card issuer.

Still Have Questions?

Our San Diego-based customer care team is happy to help! Contact us at [email protected] or call (we’ll add phone number here if available). We’re committed to helping you create your perfect outdoor living space.

Happy outdoor living,
The Outdoor Corner Shop Team