At Outdoor Corner Shop, we want you to be completely satisfied with your premium outdoor furniture and décor purchases. If you’re not happy with your item, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in its original condition, and in the original packaging
  • Proof of purchase is required
  • Return request must be initiated within the 15-day window

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Citronella & Wax products (opened or used)
  • Outdoor Dinnerware & Drinkware (if packaging is opened)
  • Custom or made-to-order items
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange
  3. Receive return authorization and instructions from our team
  4. Package the item securely in its original packaging
  5. Ship the item back to our warehouse (return shipping costs are the customer’s responsibility)

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Outdoor Corner Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Order Date: [Date] Item(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Reason – e.g., Wrong Size, Damaged, Not as Described] Please advise on next steps for completing this return. Thank you, [Your Full Name] [Your Contact Information]

Refund Process

Once your return is received and inspected:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to the original payment method
  • For credit card payments, please allow 5-10 business days for the refund to appear on your statement
  • PayPal refunds are typically processed within 24 hours

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email that you would like an exchange and specify the replacement item
  • Once we receive your return, we will ship the replacement item
  • Any price difference will be charged or refunded accordingly

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We will arrange for a replacement or refund at no additional cost to you

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Our return address:

Outdoor Corner Shop Returns
4526 Hood Avenue
San Diego, CA 92111
USA

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.