At Outdoor Corner Shop, we’re committed to providing premium outdoor furniture and décor with exceptional service. Please review our shipping and returns policy below to ensure a smooth shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (orders over $50): Shipped via EMS with delivery in 15-25 business days after dispatch

International Shipping Note: We ship worldwide except to parts of Asia and certain remote regions. Customs fees may apply for international orders and are the customer’s responsibility.

Returns & Exchanges

We want you to love your outdoor living products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required
  • Return request must be initiated within 15-day window

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used Citronella & Wax products
  • Outdoor Dinnerware & Drinkware with opened packaging
  • Custom or made-to-order items
  • Items marked “Final Sale”

How to Return an Item

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of delivery
  2. Include your order details and reason for return
  3. We’ll email you return authorization and instructions
  4. Securely package the item in its original packaging
  5. Ship to our returns center (customer responsible for return shipping)

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Outdoor Corner Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Order Date: [Date]
Item(s) to Return: [Product Name(s) and SKU if available]
Reason for Return: [Reason – e.g., Wrong Size, Damaged, Not as Described]

Please advise on next steps for completing this return.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds processed within 3-5 business days
  • Issued to original payment method
  • Credit card refunds may take 5-10 business days to appear on statements
  • PayPal refunds typically process within 24 hours

Exchanges

For exchanges:

  • Follow the standard return process
  • Clearly request an exchange in your email and specify replacement item
  • We’ll ship replacement after receiving your return
  • Price differences will be adjusted accordingly

Damaged or Defective Items

If you receive a damaged item:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange replacement or refund at no cost to you

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance for valuable items

Return Address:
Outdoor Corner Shop Returns
4526 Hood Avenue
San Diego, CA 92111
USA

Need Assistance?

Our customer service team is happy to help with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for choosing Outdoor Corner Shop for your outdoor living needs!